Privacy Policy

Last Updated: April 20th, 2026

SCOPE AND UPDATES TO THIS PRIVACY POLICY

This Privacy Policy applies to personal information processed by us, including on our websites, mobile applications, and other online or offline offerings. To make this Privacy Policy easier to read, our websites, mobile applications, and other offerings are collectively called the "Services."

UPDATES TO PRIVACY POLICY

WE MAY REVISE THIS PRIVACY POLICY FROM TIME TO TIME IN OUR SOLE DISCRETION. IF THERE ARE ANY MATERIAL CHANGES TO THIS PRIVACY POLICY, WE WILL NOTIFY YOU AS REQUIRED BY APPLICABLE LAW. YOU UNDERSTAND AND AGREE THAT YOU WILL BE DEEMED TO HAVE ACCEPTED THE UPDATED PRIVACY POLICY IF YOU CONTINUE TO USE OUR SERVICES AFTER THE NEW PRIVACY POLICY TAKES EFFECT.

PERSONAL INFORMATION WE COLLECT

The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.

Personal Information You Provide to Us Directly

• Account Creation. We may collect personal information when you create an account, such as name, email address, username, profile picture, and similar account information.

• Purchases. We may collect personal information and details associated with your purchases, including payment information.

• Your Communications with Us. We may collect personal information, such as email address, phone number, or mailing address when you request information about our Services, register for support, or otherwise communicate with us.

• Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the survey.

• Interactive Features. We and others who use our Services may collect personal information that you submit or make available through our interactive features.

Personal Information Collected Automatically

We may collect personal information automatically when you use our Services.

• Automatic Collection of Personal Information. We may collect certain information automatically when you use our Services, such as your Internet protocol address, user settings, cookie identifiers, browser or device information, location information, and Internet service provider.

• Cookie Policy and Other Technologies. We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, and other technologies to automatically collect information through your use of our Services.

HOW WE USE YOUR INFORMATION

We use personal information for a variety of business purposes, including to provide, maintain, and improve our Services, process your transactions, send service updates, respond to your questions, communicate with you about products and services, and monitor and analyze use of our Services.

HOW WE SHARE YOUR INFORMATION

We may share your personal information with service providers who assist in providing our Services, business partners with whom we jointly offer products or services, law enforcement or other governmental authorities as required by law, and other parties in connection with a company transaction.

YOUR PRIVACY CHOICES AND RIGHTS

Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications.

SMS Communications & Consent. By providing your mobile phone number, you agree to receive SMS messages from Renterra Inc.. These messages may include transactional messages, such as account notifications, service updates, and alerts, and marketing messages, such as promotions and product updates, only if you have explicitly opted in to receive them. Consent to receive marketing messages is not required to use our services.

Message Frequency. Message frequency varies depending on your interactions and preferences.

Opt-Out Instructions. You may opt out of SMS messages at any time by replying STOP to any message. This will unsubscribe you from all SMS communications unless otherwise specified.

Help Instructions. For help, reply HELP or contact us at [email protected].

Message & Data Rates. Message and data rates may apply depending on your mobile carrier.

Marketing vs Transactional Messages. We maintain separate preferences for transactional and marketing messages. Transactional messages may still be sent where permitted, including for account-related communications, even if you opt out of marketing messages.

Data Sharing. We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for their marketing or promotional purposes.

Opt-In Collection. SMS consent is collected through clear user actions such as form submissions, account registration, or explicit opt-in settings within our platform.

Phone Calls. If you receive an unwanted phone call from us, you may opt out of receiving future phone calls from us by following the instructions that may be available on the call or by otherwise contacting us.

RETENTION OF PERSONAL INFORMATION

We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purposes for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

CHILDREN'S PRIVACY

Our Services are not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children.

OTHER PROVISIONS

Third-Party Websites/Applications. The Services may contain links to other websites or applications, and other websites or applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact.

CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy, please contact us at [email protected].